Shipping Policy


Shipping Timeline

All in-stock products ship within 1 business days of purchase. You will receive tracking information once your order has left our warehouse.

Due to high demand, certain sauna models may be on backorder. For the most accurate lead times, please contact us at CONTACT@THRONE.COM.MX prior to purchase.

Inspecting Your Shipment

Shipping damage is rare but must be handled properly if it occurs.

Visible Damage

If you notice dents, punctures, crushing, or external damage:

  • Clearly note the damage on the delivery receipt (Bill of Lading).

  • Be specific in your description.

  • The driver must sign acknowledging the damage.

Concealed Damage

Damage not visible at delivery is considered concealed damage.

  • Open and inspect all boxes within 5 business days of delivery.

  • Retain all original packaging.

  • If the driver cannot wait while you inspect, write “Possible Concealed Damage” on the delivery receipt.

Failure to document or report damage within 5 business days may impact claim eligibility.

Contact info@litmethod.com immediately for claim instructions.

Refusing a Freight Shipment

If your shipment arrives significantly damaged and unusable, contact CONTACT@THRONE.COM.MX before refusing delivery.

Unauthorized refusals may be treated as a return and subject to restocking and freight charges.

Freight Carrier Fees

  • Delivery is curbside only.

  • Additional services requested (inside delivery, redelivery, etc.) are the customer’s responsibility.

  • Missed appointments may result in storage or redelivery fees billed to the customer.

  • If the carrier cannot reach you to schedule delivery, any resulting fees will be charged to the card on file.

THRONE is committed to delivering a seamless experience from purchase to installation. We strongly encourage customers to prepare for freight delivery in advance to ensure a smooth and successful install.